Questions and Answers
Ihre Fragen und unsere Anworten. Sollte Ihre Frage nicht beantwortet sein, kontaktieren Sie uns.
Question: How can I see if an apartment is available?
Answer: Check the calendar at the detail view of any apartment. Available dates are highlighted in green.
Question: How do I know my reservation is confirmed?
Answer: As soon as you have completed the booking process over the website we send you a confirmation email with all your booking details.
Question: What payment options are available?
Answer: Final step of the reservation is the payment process for your stay. A new window/tab of your browser will open and the dialog guides you through the payment process. You can select VISA, Mastercard, Diners, Paypal or Maestro. Your credit card will be charged before your stay.
Question: Can I book a transfer from the airport or railway station to the apartment?
Answer: Yes, we're happy to arrange a taxi transfer for you. Select from transfer options attached the each apartment when making the online reservation on our website.
Question: How do I get the key to the apartment?
Answer: If you book the free self-check-in, please pick-up the keys at the Vienna Apartment Office at the Lorenz-Mandl-Gasse 62. If you've booked a transfer through our website the driver will hand-over the keys. On departure please leave the keys at the apartment.
Question: Is internet access available at the apartments?
Answer: Yes, in most of our apartments free wlan is available. Please read the instructions you'll find in the apartment.
Question: Are there any children's beds, cribs, high chairs, etc.?
Answer: We're happy to provide those for our little guests, just let us know when making the reservation.
Question: Can I bring my pet?
Answer: Yes, you are welcome to bring your pets. However, you have to accept liability for any damage they may cause.
Question: Is smoking allowed?
Answer: With regard for our non-smoking guests, we kindly ask you not to smoke in the apartments.
Question: Is it allowed that more persons than stated to stay for a night/s in the booked apartment?
Answer: No, the given number of guests as stated in the apartment despription may not be exceeded.